COOKIES POLICY
Last updated: 17 October 2026
1. About this policy
This policy explains how Here to Help (“Here to Help”, “we”, “us”) uses cookies and similar technologies on here-to-help.co.uk. It should be read together with our Privacy Policy, which explains how we use personal data more generally.
We comply with the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR.
2. What are cookies?
Cookies are small text files that a website stores on your device (computer, phone or tablet) when you visit. They help a site work properly, remember your choices, keep it secure, and give the people who run it information about how it is used. “Similar technologies” include local storage, pixels, tags and scripts that do the same job. In this policy we use “cookies” to cover all of them.
3. The types of cookies we use
3.1 Strictly necessary cookies
These are essential for the website to work and to keep it secure. We can set them without your consent, and you cannot switch them off through our cookie banner (though you can block them in your browser, which may stop parts of the site working).
3.2 Preference (functional) cookies
These remember choices you make, such as your cookie preferences, so we do not need to ask you again on every visit.
3.3 Analytics (performance) cookies
These help us understand how visitors use the site, for example which pages are most visited and whether people find the support information they are looking for, so we can improve it. We only set these if you consent. [Delete this section if you do not use analytics.]
3.4 Third-party and embedded content
Some pages may include content from other services, such as embedded maps, videos, social media buttons or donation forms. These providers may set their own cookies when you interact with that content. We only load them where you have consented, or where they are necessary to deliver a service you have asked for (such as completing a donation).
3.5 Marketing and advertising cookies
We do not use cookies to track you around the internet or show you targeted advertising.
4. Cookies on this website
|
Cookie / name |
Provider |
Purpose |
Type |
Typical duration |
|---|---|---|---|---|
|
|
Here to Help (WordPress) |
Checks whether your browser accepts cookies |
Strictly necessary |
Session |
|
|
Here to Help (WordPress) |
Used only for site administrators and editors who log in; not set for ordinary visitors |
Strictly necessary |
Session to 1 year |
|
|
[Consent plugin name] |
Remembers your cookie choices |
Strictly necessary / preference |
[12 months] |
|
|
[e.g. Wordfence / Cloudflare] |
Protects the site from malicious traffic and attacks |
Strictly necessary |
[Session to 30 days] |
|
|
Google Analytics |
Distinguishes visitors and measures site use |
Analytics (consent required) |
[Up to 2 years] |
|
|
[e.g. Stripe / PayPal / JustGiving] |
Processes payments securely and helps prevent fraud |
Strictly necessary for donations |
[Session / varies] |
|
|
[e.g. YouTube / Google Maps] |
Displays embedded video or maps |
Third-party (consent required) |
[Varies] |
If you do not use a particular service (for example Google Analytics), delete that row.
5. Fonts and other external resources
Our website uses fonts and scripts that may be loaded from third-party servers, such as Google Fonts. When these load, your IP address and browser information are sent to the provider so the content can be delivered to you. Choose whichever applies.
6. Your choices and how to manage cookies
Our cookie banner. When you first visit, you can accept all cookies, reject non-essential cookies, or choose which categories to allow. You can change your mind at any time using the “Cookie settings” link in the footer of the site [add this link if your plugin supports it].
Your browser. Most browsers let you view, block or delete cookies. How to do this depends on the browser, so use its “Help” menu or visit aboutcookies.org. Blocking all cookies may mean parts of the site will not work properly.
Google Analytics. You can opt out of Google Analytics across all websites using Google’s browser add-on at tools.google.com/dlpage/gaoptout.
7. Cookies and personal data
Some cookies collect personal data, such as your IP address. Where they do, we use that data as described in our Privacy Policy. We do not use cookies to collect information about your health or any other sensitive information. Our lawful bases are your consent for non-essential cookies, and our legitimate interests (or the fact that they are strictly necessary) for essential cookies.
8. Changes to this policy
We may update this policy when we change the cookies we use or when the law changes. The latest version will always be published on this page with the date at the top. Please check back from time to time.
9. Contact us
If you have any questions about our use of cookies, please contact:
Here to Help
Phone: 08005999141
Email: info@here-to-help.co.uk
Address: The Enterprise Centre, Manchester, M22 8LF
You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.